Privacy Policy

This Privacy Policy describes how F & L HORSE TRANSPORTATION, a company specializing in horse transportation in the United States, collects and uses personal information. This policy applies to our website, mobile applications and any other online services offered by F & L Horse Transportation.

1. Information we collect

We may collect personal information from people who use our services, including:

Contact information: such as name, email address, phone number, and postal address.
Payment information: such as credit card details for billing purposes.
Transport details: including information about the horses being transported, pick-up and drop-off locations, and any special instructions or requirements.
Communications: records of correspondence with us, including emails, chat transcripts and telephone calls.
Usage and device information: such as IP address, browser type, operating system, and usage patterns on our website or mobile applications.
Location Information: If you enable location services in our mobile applications.
2. How we use your information

We may use the personal information we collect for the following purposes:

Provide and improve services: to fulfill transportation requests, manage reservations and improve the quality of our services.
Customer support: to answer questions, resolve problems and provide assistance.
Billing and Payments: to process payments and manage billing accounts.
Marketing and Promotions: to send promotional offers, newsletters and other marketing communications.
Compliance and Legal Obligations: to comply with applicable laws, regulations and legal requirements.
3. Exchange and dissemination of information

We may share personal information with third parties for the following purposes:

Service Providers: We may engage third-party service providers to assist with transportation services, payment processing, marketing and other business operations.
Legal Compliance: We may disclose information when required by law, legal process or governmental request.
Business Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
4. Data security

We take reasonable measures to protect the security of personal information from unauthorized access, alteration, disclosure or destruction.

5. Your choices and rights

You have certain rights regarding your personal information, including the right to access, correct or delete your information. You can also opt out of receiving marketing communications from us.

6. Children’s privacy

Our services are not directed to children under 13 years of age and we do not intentionally collect personal information from children.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on our website with the updated effective date.

8. Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at corporate email/contact phone number (443) – 876 – 4676.

This Privacy Policy was last updated in 2024.